Privacy Policy

Australian Book and Language Studio

Effective date: 8 January 2026

1. Who we are

Australian Book and Language Studio (“ABLS”, “we”, “us”, “our”) operates this website and sells books and non-accredited online English courses.

Contact details

Business name: Australian Book and Language Studio
ABN: 57 758 916 869
Email: contact@abls.com.au
Phone: +61 7 2142 3412

2. Our commitment to privacy

We respect your privacy and are committed to handling personal information in an open and transparent way.

This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access and correct your information or make a complaint. These are key requirements expected of entities covered by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). (OAIC)

Small business note

Many small businesses with annual turnover of $3 million or less may be exempt from parts of the Privacy Act, but some small businesses are still covered (for example, depending on activities and circumstances). ABLS aims to follow the APPs as best practice. (OAIC)

3. What personal information we collect

The types of personal information we may collect include:

3.1 Identity and contact details

Name, email address, phone number
Billing and/or delivery address (for physical book orders, if applicable)

3.2 Account and purchase information

Account login details (if you create an account)
Order details, purchase history, invoices/receipts
Course enrolment details and participation records (for online courses)

3.3 Payment information

We do not typically store full payment card details ourselves. Payments are usually processed by secure third-party payment providers. We may receive limited payment-related information such as payment status, a transaction reference, and partial card details (e.g., last 4 digits) depending on the provider.

3.4 Communications

Your enquiries and correspondence with us (email, contact forms, messages)
Feedback, reviews or testimonials you submit (where you consent)

3.5 Website and device information

IP address, browser type, device identifiers, referral pages
Site usage data (pages viewed, time on site, clicks)
Cookies and similar technologies (see section 9)

3.6 Sensitive information

We do not seek to collect sensitive information (as defined in the Privacy Act). If you voluntarily provide sensitive information, we will handle it carefully and only use it for the purpose you provided it (or as required/permitted by law).

4. How we collect personal information

We collect personal information when you:

Purchase books or courses, request a quote, or register interest
Create an account or enrol in a course
Download resources (e.g., course brochures, PDFs)
Subscribe to emails or request marketing updates
Contact us via forms, email or other channels
Use our website (cookies/analytics)

We may also collect information from trusted third parties who provide services to us (for example, website hosting, payment processing, email delivery, analytics), but only as needed to operate our services.

5. Why we collect, use and hold personal information

We collect and use personal information to:

Provide and deliver products and services (books and online courses)
Process orders, payments, refunds and customer support
Provide course access, updates, learning materials, and communications
Improve our website, products and course offerings
Manage accounts, prevent fraud, and protect our systems
Meet legal and regulatory obligations (tax, accounting, consumer guarantees, dispute handling)

We generally collect personal information directly from you and only collect what is reasonably necessary for our functions and activities, consistent with the APP framework. (OAIC)

6. When we disclose personal information

We may disclose personal information to:

Payment processors (to process payments securely)
E-commerce and website service providers (hosting, website maintenance, order management)
Email and communications providers (to send service emails and, where you consent, marketing)
Analytics providers (to understand website performance and improve user experience)
Professional advisers (accountants, auditors, lawyers) where required
Regulators or law enforcement where required or authorised by law

We do not sell personal information.

7. Overseas disclosure

Some of our service providers may store or process data outside Australia (for example, cloud hosting, email delivery, analytics). Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles the information in a way that is consistent with the APPs, or we rely on an exception permitted by law. (OAIC)

8. Third-party websites (including Amazon links)

Our website may link to third-party websites (for example, Amazon product pages). Those third parties have their own privacy practices and ABLS is not responsible for the privacy practices of external sites. We encourage you to review their privacy policies.

9. Cookies, analytics and tracking

We use cookies and similar technologies to:

Remember preferences and improve site functionality
Analyse website traffic and performance
Measure marketing effectiveness (where applicable)

You can manage cookies through your browser settings. Disabling cookies may affect some site features.

10. Direct marketing

We may send marketing communications if you:

Opt in (subscribe), or
Provide consent where required, or
Otherwise where permitted by law

You can opt out at any time by using the unsubscribe link in emails or contacting us. Even if you opt out, we may still send service messages (e.g., order confirmations, course access emails).

11. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes administrative, technical and physical safeguards appropriate to the nature of the information.

12. Data retention

We keep personal information only for as long as necessary to provide our services and meet legal, accounting and dispute-resolution requirements. When information is no longer required, we take reasonable steps to delete or de-identify it.

13. Accessing and correcting your information

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable time and may need to verify your identity before processing requests. This is part of the APP framework. (OAIC)

14. Complaints and how we handle them

If you have a privacy complaint, please contact us using the details in section 1 with:

Your name and contact details
A description of your complaint
Any relevant supporting information

We will acknowledge your complaint and aim to respond within [insert timeframe, e.g., 30 days].

If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC). APP privacy policies are expected to explain the complaint process and external escalation options. (OAIC)

15. Notifiable Data Breaches

If ABLS is subject to the Notifiable Data Breaches (NDB) scheme, we will notify affected individuals and the OAIC where a data breach involving personal information is likely to result in serious harm, as required under the scheme. (OAIC)

16. Queensland-specific note

Queensland’s Information Privacy Act 2009 (Qld) and the Queensland Privacy Principles primarily apply to Queensland public sector agencies. (rti.qld.gov.au)
If ABLS provides services to, or handles personal information on behalf of, a Queensland government agency in a way that brings ABLS within a government contract privacy framework, we will handle that information consistently with any applicable Queensland and Commonwealth privacy requirements.

17. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last updated” date.

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