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1. Purpose of This Policy
This privacy policy outlines how the Australian Business and Leadership School (referred to as “we,” “our,” or “us”) collects, uses, discloses, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to protecting your privacy and handling your personal information responsibly.
2. What Personal Information Do We Collect?
We collect personal information necessary to provide our services as an RTO and to comply with legal obligations. The types of personal information we collect may include, but are not limited to:
- Full name
- Date of birth
- Contact details (address, email, phone number)
- Emergency contact details
- Employment information
- Identification documents (e.g., driver’s license, passport)
- Academic history and qualifications
- Financial information (e.g., payment details)
- Unique Student Identifier (USI)
- Course progress and completion records
- Feedback and assessments
3. How We Collect Personal Information
We may collect personal information through various means, including:
- Enrolment forms
- Online registration and contact forms
- Direct communication (in-person, phone, email)
- Third-party providers (e.g., employers, government bodies, educational institutions)
- Surveys and feedback forms
- Cookies and web tracking (for website users)
4. Why Do We Collect Personal Information?
We collect, hold, use, and disclose personal information for purposes including but not limited to:
- Facilitating enrolment and delivering training services
- Assessing course progress and outcomes
- Compliance with regulatory requirements (e.g., ASQA, Department of Education)
- Issuing certificates and qualifications
- Responding to enquiries and providing support services
- Processing payments and managing financial records
- Conducting internal audits and quality assurance
- Providing updates and marketing communications (with consent)
5. Disclosure of Personal Information
We may disclose your personal information to third parties in certain circumstances, including:
- Government bodies and regulatory authorities (e.g., ASQA, Department of Education, Australian Skills Quality Authority)
- Employers (for workplace training or apprenticeship programs)
- Auditors and consultants (for quality assurance purposes)
- Technology service providers (e.g., student management systems, cloud storage)
- Other RTOs or educational institutions (for credit transfer or recognition of prior learning)
- Where required by law (e.g., subpoenas or court orders)
We will not disclose your personal information to third parties for marketing purposes without your consent.
6. Security of Personal Information
We take reasonable steps to ensure that your personal information is protected from misuse, loss, unauthorized access, modification, or disclosure. Measures include:
- Secure storage of physical and electronic records
- Password-protected databases and systems
- Encryption of sensitive data
- Regular security audits and staff training on data protection
While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Access and Correction of Personal Information
You have the right to access and correct your personal information held by us. If you would like to access, update, or correct your information, please contact us using the details provided in Section 10. We will respond to your request within a reasonable timeframe, typically within 30 days.
8. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may submit a complaint to our Privacy Officer using the contact details below. We will investigate and respond to your complaint in accordance with our internal procedures. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in legislation or our practices. Any changes will be posted on our website and will be effective from the date of posting.
10. Contact Us
For questions, concerns, or requests related to this privacy policy or your personal information, please contact our Privacy Officer:
Privacy Officer: Craig Hill
Email: info@advanceinstitute.com.au
Phone: +61 424 629 995
By providing your personal information to the Australian Business and Leadership School, you consent to the collection, use, and disclosure of your information as outlined in this privacy policy.
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